Contractor Photo Report / Support

Contractor Photo Report support

Help with photo markup, independent app and PDF languages, subscriptions, report deletion, and local storage without iCloud sync.

Email support at support@lanternmotive.com

Updated

Operator: Lantern Motive.

Create a report

Create a job and add an issue using your monthly free allowance or Pro. Add Before or After photos and notes, adjust the report layout, then generate and share a PDF or save it to Files. No separate app account is required.

Mark up photos

Use the pen to draw directly on a photo, choosing a color and stroke width. Add text in small, medium, or large sizes, or use blur and solid redaction. Save your changes and inspect the result before sharing. The original photo is kept separately; exporting the original does not apply your redactions.

Choose app and PDF languages

App Language and PDF Report Language are separate settings. Both support English, Spanish, German, French, Simplified Chinese, and Traditional Chinese. App Language defaults to Follow System, with English as the fallback when no supported language matches. A manual choice is saved and updates the app interface without a restart. System permission dialogs and Apple’s purchase screens are controlled by iOS and the App Store.

Until you explicitly choose a PDF default, new jobs use the current app language. Once you choose a PDF language, it stays fixed for new jobs even if you change the app language. Existing jobs retain their own report settings; change their language in the report layout options when needed. Report language affects fixed headings, labels, and date formatting. Your own text stays unchanged, and saved PDFs are not regenerated automatically.

The website’s support and privacy pages are available in English, Simplified Chinese, and Traditional Chinese. Spanish, German, and French app interfaces open the English pages.

Purchases, trials, and restoring access

Create 3 free work projects each calendar month on your device, without an account or subscription. Each free project includes photos, markup, editing, layout and PDF export with no watermark. Editing or exporting the same project does not use another slot, and free projects stay editable in later months. Slots are counted when a project is successfully created; unused slots do not roll over, and deleting projects or clearing work does not return them.

Pro offers monthly and annual auto-renewable subscriptions for unlimited new projects. Projects created with Pro require an active subscription or active App Store trial for further editing and new PDF generation. Free projects keep their free access. Apple subscription trials are separate from the monthly free allowance: an eligible trial starts only after you confirm with Apple and renews into a paid subscription unless cancelled. Current prices, trial eligibility and duration are shown before purchase.

Open Settings to restore purchases or manage your Apple subscription. Restore Purchases checks subscription access with Apple; it does not recover deleted jobs, photos, or reports. Use the Apple Account that made the purchase. Deleting local content or uninstalling the app does not cancel a subscription.

After Pro expires, its projects remain available to read, delete and export as saved photos or existing PDFs. Free projects remain editable, including generating new PDFs, and you can still create projects within your monthly free allowance. Restore Purchases restores Apple subscription access, not deleted local work.

Delete a generated report

Use the delete action for that PDF in Reports. Deleting a generated PDF does not delete the job or its source photos. Copies already shared or saved outside the app must be managed separately.

Voice and permissions

Voice input begins only when you start it. Stopping speech leaves a transcript to review; apply it to the field you are editing. You can type instead if microphone or speech permission is unavailable. The app does not keep a recording archive. Recognition availability depends on the device and language. Location is optional. Manage system permissions in iOS Settings.

Local storage and iCloud

Jobs, photos, and PDFs are stored on your device. The app does not sync its job library through iCloud and has no cloud account or team backend. Device backups may include local app data depending on your system settings; this is separate from live synchronization. Photos you export to the system photo library may sync through iCloud Photos if enabled.

Keep copies of reports and photos you need before deleting content or removing the app. Exported copies remain in their destination and are not removed by clearing the app. Restoring purchases restores subscription access only, not your job library.

Feedback

Open Settings > Send feedback to describe the steps and error message. You do not need a mail account configured on your device. Your contact email is optional. The form shows the app version and build number, which are always included when you submit; the option to include details controls only iOS version, device type and interface language, and is off by default.

Closing the form keeps your draft, including across app restarts. It is cleared only after a confirmed successful submission or when you explicitly discard it. If submission is not confirmed, your draft remains and you can retry; a retry may send a duplicate if the earlier request was accepted. Feedback is sent only when you tap Submit. Do not include customer names, addresses, coordinates, photos or reports unless necessary and authorized.

You can also copy the support email from Settings and contact us directly. See the privacy policy for how feedback is handled.

support@lanternmotive.com